About these terms
These terms apply to direct bookings for experiences operated under the Tapas Tour Barcelona name, including the Tipsy Tapas Tour and Barcelona Hidden Stories Walking Tour. “You” means the person making the booking and every participant included in it.
Tapas Tour Barcelona is based in Barcelona, Spain. Contact us at info@tapastourbarcelona.com or +34 690 036 640.
The activity, date, price, inclusions and cancellation conditions displayed in Bókun at checkout form part of your contract. Review them before paying and keep your confirmation email.
Making a booking
- You must provide accurate contact, participant and booking information.
- A booking becomes confirmed when the Bókun checkout is completed successfully and you receive a booking confirmation. Selecting a date alone does not reserve a place.
- The person making the booking must have authority to accept these terms for the other participants and must share the tour details, restrictions and meeting instructions with them.
- Availability remains subject to the live inventory shown at checkout.
Bókun provides the booking interface and connects the checkout to the displayed payment provider. Tapas Tour Barcelona remains responsible for delivering a confirmed tour unless your confirmation identifies a different supplier.
Prices and payment
Prices are shown in euros and the checkout displays the total payable before you place the order. Mandatory taxes and the inclusions described for the selected product are included unless the checkout clearly states otherwise. Optional extras are charged only when you select them.
Payment is handled by the secure payment provider identified during Bókun checkout. Your bank or card issuer may apply its own currency-conversion or international transaction charges.
Cancellations and refunds
If you cancel
Unless a different condition is clearly displayed for your selected product before payment, direct bookings can be cancelled free of charge up to 24 hours before the scheduled start. Cancellations made within 24 hours, late arrivals and no-shows are normally non-refundable because the reserved guide and venue capacity can no longer be resold.
Submit a cancellation through the method provided in your confirmation or contact us promptly with your booking reference. A cancellation is effective when it is received by the booking system or acknowledged by us.
If we cancel
If we cancel and cannot provide a reasonable alternative, you can choose a suitable replacement date or a refund of the amount paid to us for the affected tour. We are not responsible for unrelated travel, accommodation or other consequential costs, except where mandatory law says otherwise.
Fourteen-day withdrawal period
The general 14-day withdrawal right for distance contracts does not normally apply to leisure services booked for a specific date or period. Your contractual cancellation right is therefore the policy shown at checkout and summarised above.
Changes to the route or inclusions
Barcelona venues, streets and public spaces can become unavailable with little notice. We may make reasonable changes to the route, guide, timing, food, drink or venue while preserving the overall character and value of the experience. Suitable equivalent items may be substituted where necessary.
If a material change significantly alters the booked experience, we will contact the lead booker as soon as practical and offer the available options, which may include an alternative or refund.
Meeting point, timing and participation
- The current meeting point, start time and arrival instructions are contained in your confirmation. Allow enough time to arrive before the stated departure.
- Tours may be unable to wait for late guests. Contact us immediately if you expect to be late, but rejoining the group cannot be guaranteed.
- You must follow reasonable safety and conduct instructions from the guide and venue staff. We may refuse or end participation without a refund where behaviour is unsafe, abusive, seriously disruptive or excessively intoxicated.
- You remain responsible for your personal belongings throughout the experience.
Food, allergies and dietary requirements
Tell us about dietary requirements and serious allergies when booking. We will confirm what can be accommodated, but menus and preparation areas are controlled by independent venues. Unless we expressly confirm otherwise, we cannot guarantee an allergen-free environment or eliminate cross-contamination.
Guests remain responsible for deciding whether the available food and drink are suitable for their individual needs. Contact us before booking if an accommodation is essential to participation.
Alcohol and age requirements
Alcohol is served only to guests aged 18 or over and venues or guides may request valid identification. Non-alcoholic alternatives are provided where stated or reasonably available. Any tour-specific minimum age or adult-accompaniment requirement displayed during booking also applies.
Accessibility and health
Our tours take place on public streets and inside independent venues. Routes may include cobblestones, uneven surfaces, standing and steps. Contact us before booking if you have mobility, accessibility or health requirements so we can provide current information and discuss reasonable options.
You are responsible for assessing whether the published duration and activity level are appropriate for you. Nothing in these terms limits rights that cannot legally be excluded.
Events outside our control
We are not responsible for delay, change or non-performance caused by events we could not reasonably control, such as severe weather, public authority restrictions, demonstrations, transport disruption, venue closure or safety incidents. We will take reasonable steps to offer a safe alternative, reschedule or provide any refund required by applicable law and the circumstances.
Responsibility and consumer rights
We are responsible for providing the confirmed experience with reasonable care and skill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability or consumer right that cannot legally be excluded or limited.
Independent venues and payment or messaging platforms remain responsible for their own services. Our use of those providers does not remove any responsibility that Spanish or EU consumer law places on us as the tour operator.
Complaints
Tell the guide as soon as practical if something is wrong during the tour so there is an opportunity to help. After the tour, email info@tapastourbarcelona.com with your booking reference and a clear description. We will review and respond within a reasonable time.
Privacy, governing law and updates
Personal data is handled as described in our privacy policy. These terms are governed by Spanish law. Courts in Barcelona will have jurisdiction, except where mandatory consumer law gives you the right to bring a claim in another competent court.
We may update these terms for future bookings. The version that applied when your booking was confirmed continues to govern that booking, together with the product conditions recorded in your confirmation.